FAQ
What is the delivery time for my order ?
We deliver your products within 5 to 7 business days from the confirmation of your order. Delivery times may vary depending on your location.
Can I track my order?
Yes, you can track your order at any time. Go to the "Track My Order" section on our website, then enter your email address and order number, or your tracking number to get the latest information on the status of your delivery.
What should I do if I want to return a product?
We offer free returns within 30 days from the receipt of your order. If you would like to return a product, you can contact our customer service via the "Contact" section and follow the instructions provided.
Are your payments secure?
Yes, all transactions on our site are fully secured with SSL encryption. This ensures that your payment details are protected during the transaction process.
What payment methods are accepted?
We accept payments by credit card (Visa, MasterCard, etc.). If you encounter any payment issues, please feel free to contact our customer service for assistance.
What should I do if I receive a defective or damaged product?
If you receive a defective or damaged product, please contact us immediately via the "Contact" section. We will provide you with the procedure to follow in order to resolve the issue as quickly as possible.
What should I do if I don’t receive my order within the expected timeframe?
If you have not received your order within 14 business days, please contact us via the "Contact" section. We will assist you in locating your package and resolving the issue promptly.
How can I contact customer service?
If you have any questions or concerns, our customer service is available to assist you. You can contact us by filling out the form in the "Contact" section on our website. We are committed to responding to all inquiries within 2 business days.
My package is delayed, what can I do?
If your package has not been delivered within the expected 5-7 business days and it is now more than 14 business days late, please contact our customer service via the "Contact" section so we can investigate and resolve the issue.
Can I modify or cancel my order?
Orders are processed quickly to ensure timely shipping. If you wish to cancel or modify your order, please contact our customer service as soon as possible via the "Contact" section. We will do our best to accommodate your request, but we cannot guarantee that changes can be made once the order has been shipped.